1. Subscription Cancellations
You may cancel or pause your ProfDesk Pro subscription at any time using the order-management link in your receipt email, or by emailing [email protected]. When you cancel:
- Your paid Pro subscription features will continue uninterrupted until the end of your currently paid billing cycle.
- No further renewal charges will be billed to your payment method once cancelled.
- Upon expiration of the cycle, your account will smoothly transition to the Free plan. No student records, uploaded submissions, or grades are ever deleted upon downgrade (locked courses remain safely accessible in read-only mode).
2. Refunds
All payments are processed by our authorized reseller and Merchant of Record, and refunds are handled in accordance with their buyer terms. If you upgrade to ProfDesk Pro and something isn't right, contact us as soon as possible and we will review your request and work with our payment provider to help where we can.
3. Eligibility & Exceptions
- Renewal billing charges (subsequent months following an initial paid term) are generally non-refundable unless required by mandatory local consumer protection laws or requested within a reasonable time after an unintentional renewal charge.
- Accounts terminated due to intentional violation of our Terms of Service (such as abusive API scraping or unauthorized commercial reselling) are ineligible for refunds.
- Mandatory consumer protections in your country of residence always apply and are not limited by this policy.
4. How to Request a Refund
Because our payments are handled by an authorized reseller and Merchant of Record, refunds can be processed quickly through either of the following channels:
- Email Support: Send your order ID or account email to [email protected] with the subject line "Refund Request". Our team typically processes inquiries within 24 hours.
- Via your order receipt: You may also manage your subscription or request assistance directly through the order-management link found in your receipt email.
5. Processing Time
Approved refunds are issued back to your original payment method by our payment provider. Depending on your bank or card issuer, it may take 5 to 10 business days for the credit to reflect on your statement.